Tag Archives: web design

Support_Page_Square_Image_Customer_Support How-tos

Improve Customer Support Through Pre-emptive Design

There is a common misconception that in the year 2014 the need for exemplary customer service (and online customer service in particular) has been fully internalized and acknowledged. That most Software as a Service (SaaS) owners are fully aware of its important role in customer onboarding and retention. I regret to say we are still a very long way from this utopia. A lot of work still needs to be put into improving online customer service for many SaaS and eCommerce sites.
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Unusual_01 How-tos

How to Stand Out from the Crowd: Unusual Web Design

In general, we don’t want to look unusual.

We want to stand out, sure, but for being successful. Just like the football hero, winning the final game with the winning touchdown.

We don’t want to stand out for looking unusual or being unique, because we’re afraid of being different from everyone else and being outcasted as a result.
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OLYMPUS DIGITAL CAMERA Theory

Pagination: Why there’s life in the web’s old dog yet

As web technologies continue to improve, so are the ways in which we experience the internet. In the 23 years of the web, many trends have come and gone. We’ve seen Page Counters come and go, Flash rise and fall, and we’re currently seeing Flat Design’s minimalism take the fore at the expense of skeuomorphic and ‘realistic’ 3D effects. The web is ever-evolving. Trends come and go, this is only natural – as we see in the world of fashion. Unlike fashion however, the web’s evolution has much to do with technological change.

Devices have got faster, bandwidth has increased, and our browsing methods have evolved from desktop to mobile. At the heart of these changes has been the method in which we structure our content.
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featured jan Links

The Best UX Articles of January 2014

The new year has finally been ushered in. We’re begin to become accustomed to writing ‘2014’, the days are getting ever longer, and the sun is starting to make a reappearance. With January having whizzed past, it’s time to look at what you may have missed,

So, with so much quality content out there, we take one more look back at January 2014. We’ve compiled January’s best 5 articles we feel are interesting, invaluable or otherwise a must read for anyone with an interest in UX.
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featured Design

Responsive Web Design

So, you’ve invested in a mobile site for your website and think you’re all set for the future?

Then you may want to think again.

Mobile-first remains an important trend with tablets & mobile phones, outselling the “ancient” desktop computer. However, this doesn’t mean that having a mobile website next to your regular site is necessarily the best solution. Whilst the size of phones & tablets keeps changing – not to mention the difference between portrait & landscape mode – a single site can’t scale properly to all of them. The solution: Responsive design.
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2013_11_faces_featured Design

The Effect of Human Faces in Web Design

Human faces are very powerful. User Experience designer Aarron Walter describes in his book Designing for Emotion why we appreciate human faces so much. He explains that we are constantly exploring the world around us by looking for something familiar. Familiarity gives us a feeling of comfort and reassurance.

“When we see a face, we are automatically triggered to feel something or to empathize with that person. If we recognize content on a website — such as a problem, dilemma, habit or whatever else — we feel connected and understood.” (Not Just Pretty: Building Emotion Into Your Websites by Sabina Idler)
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2013_10_UX_featured Design

5 Critical Aspects Of Your User Experience

The user experience. Everyone talks about it. Finally. It’s a joy watching the field grow and getting recognized. People are beginning to realize that there is more to online success than having a functional website in place. More even than a high google ranking and good usability. By now, even the smallest company has found its way online, web technologies have evolved drastically, and with that people’s expectations have grown.
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ufo8 Design

How To Integrate Waiting Time Into Your User Experience

People don’t like to wait. This is true in any situation you can think of. Be it in the line for the checkout, when counting down the days before a special event, or when loading a website – waiting requires patience, a goal worth waiting for, and the ability to distract ourselves.

Once we focus on the waiting itself, we start to keep track of the passing time by counting days, hours, minutes, or even seconds. The more conscious we experience waiting time, the longer it becomes. Think about it for a second. I bet you can come up with plenty of examples when a few seconds felt like forever.
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