Tag Archives: ux

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Improve Customer Support Through Pre-emptive Design

There is a common misconception that in the year 2014 the need for exemplary customer service (and online customer service in particular) has been fully internalized and acknowledged. That most Software as a Service (SaaS) owners are fully aware of its important role in customer onboarding and retention. I regret to say we are still a very long way from this utopia. A lot of work still needs to be put into improving online customer service for many SaaS and eCommerce sites.
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10 of the Best UX Infographics

Sometimes, as the old saying goes, pictures really do tell 1000 words. And if that’s the case, what’s better than a picture with 1000 words included on it?

We’ve gathered 10 of the best UX relevant infographics from around the web for your entertainment and education. Marvel at the stunning visuals, and informative posters. You might just learn something!
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Profit Centered Design vs User Centered Design

A month ago, Facebook revealed another redesign. Just as we’d gotten used to their last iteration, in came a fresh new look. Though fresh is perhaps the wrong choice of term. The news feed redesign initially took many aback, holding a somewhat retro feel. Current trends all point towards flat and minimalism. Facebook had done the opposite.

Out of a cacophony of outcries – a standard reaction to any Facebook change – came one interesting article from Dustin Curtis. His article claimed Facebook had originally planned to move towards the generic flat design. However, decreased ad impressions in this new – beautiful – design had led to a design reversal. A reversal towards something more ‘practical’.
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10 Amazing User Experiences

The internet is a beautiful place, full of beautiful experiences.

The need to entertain, educate or sell to visitors, mixed with the abundance of creativity in the web design world creates a plethora of great user experiences. From a vast sea of content, we bring you 10 of the best experiences from around the web these past couple of weeks.
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The Best UX Articles of March 2014

Spring is finally here!. The Amsterdam tress are in bloom, and the weather is at a heady 20 degrees. Who said global warming was all doom and gloom..? Being so spoilt with the weather, you could be forgiven for missing out on the vast array of UX content at your disposal. Worry not.

With so much quality content out there, we take one more look back at March 2014. We’ve compiled the 5 best articles from March we feel are interesting, invaluable or otherwise a must read for anyone with an interest in UX.
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The Best UX Articles of February 2014

With spring slowly arriving earlier than ever, we can finally start spending more of our time outside. As you’ve been rejoicing outside in the sporadic showers or rare glimpse of a cloudless sky, you could be forgiven for not keeping up with the constant stream of great content.

So, with so much quality content out there, we take one more look back at February 2014. We’ve compiled February’s best 5 articles we feel are interesting, invaluable or otherwise a must read for anyone with an interest in UX.
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Unusual_01 How-tos

How to Stand Out from the Crowd: Unusual Web Design

In general, we don’t want to look unusual.

We want to stand out, sure, but for being successful. Just like the football hero, winning the final game with the winning touchdown.

We don’t want to stand out for looking unusual or being unique, because we’re afraid of being different from everyone else and being outcasted as a result.
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The Best UX Articles of January 2014

The new year has finally been ushered in. We’re begin to become accustomed to writing ‘2014’, the days are getting ever longer, and the sun is starting to make a reappearance. With January having whizzed past, it’s time to look at what you may have missed,

So, with so much quality content out there, we take one more look back at January 2014. We’ve compiled January’s best 5 articles we feel are interesting, invaluable or otherwise a must read for anyone with an interest in UX.
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