How difficult can it be to ask users the right questions? Why is the kind of user I interview so important? And what are the ways that the interviewer can influence the conversation? There are more than enough questions that
Tag: UX interview
The seeds for this interview were planted when Giff Constable, a Managing Director at Neo NYC and a co-organizer of the Lean Startup meetup in New York, witnessed a heated online discussion I have had with UX practitioners. We argued
When I recently visited Adaptive Path in San Francisco, I sat down with Jesse James Garrett, co-founder and Chief Creative Officer, AKA author of the great book, The Elements of User Experience. We talked about getting buy-in for UX research.
Steve Portigal is a principal at Portigal Consulting and an author of the book Interviewing Users (Rosenfeld Media, 2013). Steve and I talked about why it is so hard for people to do user research and how startups should approach it.
Steve Krug is known for authoring two best-selling books about usability: Don’t Make Me Think and Rocket Surgery Made Easy. Steve and I met at the Design and Usability Center at Bentley University in Waltham, MA, USA, and talked about why