Automated remote usability testing is a very simple and efficient way to gather feedback on digital interfaces – if done correctly. When you do usability testing automated AND remotely, it’s good to keep in mind that the participant is missing some common communication channels. You ask participants for feedback, but you can’t see their faces, while your participants can’t ask any questions to express discomfort or uncertainty. When you’re aware of these limitations you’re able to compensate for it by carefully designing your test questions.
Tag Archives: usabilla
An astonishing design, wide content, and innovative interactive elements might be of no use if not focused on the future user. The actual users foreknowledge, needs, and interests must be met to offer both a satisfying source of information and positive user experience. This sounds complicated, but really, user centred design is just a matter of the right approach. The key is to start user testing early…
There are many many online tools out there that help you test and improve almost any aspect of your website. It can be very convenient to not only look at these tools separately, but to combine their advantages into one single test. Matthew Niederberger, a specialist when it comes to online optimization, shares his experience with such an ‘hybrid’ test case on his blog actualinsights.com. We are very happy to get some great insights about how Matthew set up a complete usabillity test in only three hours combining Usabilla with Wufoo, Kampyle, and Mailchimp. Aim of the test was to find out about users preferences for different design variations.
Quite a few Usabilla users have asked us in recent weeks, how to select notes in a certain field range within a completed test page. In response we have created a new Google doc spreadsheet template to help facilitate this need, for a more thorough analysis of note comments within a test. Using the XML export option in conjunction with your unique API token, you are able to access the data you have collected with Usabilla in other tools. For more information how to XML export your data, please view our previous blog post on the topic.
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A few moments ago we released a major update of Usabilla. We know for sure this new release will make usability testing with Usabilla even more easier for both you and your participants. We’ve improved the usability of our test interface and added some interesting new features to extend your testing possibilities.
A short overview of the most important new features in this release:
- Easier feedback with an improved test interface
- Customize your introduction and thank-you page
- Help participants with an introduction per task
- Combine one-click-tasks and standard tasks in one test
- Improved results and task timers
We’ve simplified the test interface for your participants. We’re sure the new interface makes it even easier to participate in a test and share feedback. We removed unnecessary clutter from the toolbar and combined points and notes. Users can simply add a point to answer your questions and attach a note to this point if they want to share some additional comments. Usabilla tests currently got an average conversion rate of more than 30 percent. With these new improvements we hope to improve the conversion of your tests even more.
You can now add a short introduction for each task. This short intro can be used to provide some additional context for your participants.
- You want to book a trip to Amsterdam in October. You’re searching for a hotel in the price range of 80 to 100 dollar. Where would you click to search a hotel?
- We would love to know what you think of our new homepage. Please let us know what your think of this page. Click on the screen to add a note.
Your tests need a clear introduction. You can now improve a test by customizing the introduction. You can use basic HTML for markup and some simple tags to automatically include page thumbnails, the number of tasks, etc. The Thank-You page can also be customized. This page is shown after a participant finished a test. You can use the page to thank your participants for their input or to point them to pages or forms.
A few weeks ago we launched ‘One-Click-Tests’. A one click tests is very simple test, where users can only use one point to answer a question. You can use this method for example to test first impressions or to measure the time it takes to accomplish a certain task. You can now combine one-click-tasks and standard tasks in one test. You can define for each task if it’s a standard or a one-click-task.
We gave the results page a small facelift. The layout of the page changed a bit and we added some new features to analyze your test results. You can use our selector to select a specific area of your page and check the stats for that area (how many users clicked in a specific area?). We now also track time per task. This helps you to compare different tasks and pages.
Upgrade your plan
We’re going to launch paid plans in the near future. We’ll offer different plans, varying in price between $49 and $950 per year.
You can continue to use Usabilla for free, but your reports will be limited to 25 participants per test.
Share interesting cases
Please let us know if you need any help with a test case or want to share your findings. We would love to learn from your questions and usability challenges.
In about 2 weeks we’ll introduce a new update of our test interface, which will make it even easier for participants to rate a web page or concept. Currently we have an average conversion rate of about 30% on all our tests, we hope to improve this with the new interface. The new release will make it easier to add notes and will offer options for additional instructions to help your participants with some extra instructions or context.
We’re also going to introduce a mobile version for Android and iPhone about two weeks later. In about 4 weeks you’ll be able to test your mobile apps and websites on the iPhone and Android phones. Users can use the same simple test interface we offer for standard tests in their mobile browser to answer questions and annotate your mobile interfaces.
Sign up for our free beta and you’ll be the first to try our mobile version.
Usabilla helps you to collect feedback from your users. We take a new approach to usability testing with visual feedback & transparency. We provide a tool to actively involve your users in the process of design & improvement. Test your website or concept in less then 15 minutes.
Sign up for a beta account
We’re currently working on our first release. Please sign up at our homepage to receive an invitation for the beta in April.