Every day millions of people deal with their personal finances on the Internet. Banks have to tie a lot of systems together to make this possible, and simultaneously ensure that other information is easily accessible. There are a lot of details for banks to cover on a website: information about mortgages, credit cards, locations, insurances, loans, and much more.
Tag Archives: findability
Summer finally hit Amsterdam. In the vacation high season we decided to devote our very first quarterly user experience report to the travel sector. We lined up a total of 18 travel sites in three different categories (hotels, airlines, and comparison sites) and invited 800 participants to give feedback and perform simple tasks.
User Experience is more than only usability. The above image is based on Peter Morville’s UX honeycomb and illustrates six basic elements of user experience. These six elements are divided into an inner & outer circle. Desirable, credible, & valuable are more intrinsic values. Findable, Accessible, & Usable are more extrinsic. These elements can be used as a guideline for testing.