Tag Archives: Customer support center

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The Power Of An Educated Customer Support Center

This is a guest post by Jeffrey van den Dungen Bille.

When you read the Usabilla blog, there is no need in saying that UX is all about touch points. Neither do I need to tell you that your support center is a very important point of contact for your customers. Too bad that support centers are often overlooked, leaving aside the potential they bear for improving the user experience.
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