Tag Archives: credibility

Screen shot 2012-05-03 at 2.39.41 PM Discoveries

How The Look & Feel Of Your Website Affects Your Users

Good design has to live up to many expectations. Design translates features into a visual interface, and ideally it manages to do so in a logical and usable way. As if that’s not enough, design also needs to be appealing. Good design is therefore useful and usable, and at the same time it’s aesthetic, draws attention, and it fits into a given context. I believe all of these aspects have been covered a lot lately, except for the look & feel that comes with the context of a website.

In the following, I’m going to discuss how the look & feel of a website affects the way we perceive it and what we feel just by looking at it. Visual aspects like layout, typography, images, or colors can make your website appealing, authentic, credible, entertaining, and much more.

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featured_image Design

Personalize Your Website And Gain Credibility

Personality is one of the major factors to influence web credibility. We love the feeling to actually interact with a real person, rather than a machine. The design of a website and the personality that comes with it can trick us into this idea, even if we are very well aware that all we see is basically some code sent to us by a faraway server, interpreted by our web browser.

  • If you have any feature requests, you have an amazing idea [...], you need support, or just want to say “Hi”, please contact us.

Quotes like the one above can make a big difference when it comes to how trustworthy users perceive your website. The text shows that the people behind pulpfingers.com are not only truly interested in what their users have to say, also their tone of voice is very human and authentic.

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Screen shot 2012-04-18 at 3.12.29 PM Discoveries

3 Ways to Increase Web Credibility Through Content Presentation

Not very long ago, when looking for information, we turned to sources like books or maybe our parents and grandparents. These are sources that we knew were reliable from experience or simply by sensing the superior aura of a library. The way something or someone makes us feel strongly influences our perceived level of trust. Therefore we can easily judge offline sources by our relationship with them, their external features and previous experiences.

Those who can design for credibility gain a strategic advantage. — BJ Fogg

On the web, it all becomes a little more difficult. Most of the times we use diverse search engines to find information, which ultimately leads us to numerous websites that all seem to know something about the one thing we are looking for. How do we know whom to trust?

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Screen shot 2012-06-27 at 3.23.19 PM Design

6 Primes That Increase Your Conversion

Do you believe to be an empowered Internet user? You use the Internet as a source for information and your decisions are solely based on this information and your own conviction? If you answer this question with “yes, absolutely”, I’m sorry to have to tell you, that you might not be quite as empowered as you think. No one is.
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Do you trust me? Assessing Web credibility Demo UX Cases

Do you trust me? Assessing Web credibility

Trust keeps coming back as one of the most important factors in the user experience of websites. We delve deeper in the theory of credibility impact by B.J. Fogg and team up with our office neighbors Springest to shed light on the credibility of homepages in the Learning & Development sector. Let us show you how to use simple guidelines to ensure your sites are designed for credibility—they are easy to implement and they definitely payoff.

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Boost Your Web Credibility: Learn From The Pro’s Demo UX Cases

Boost Your Web Credibility: Learn From The Pro’s

As promised, we’re back with the results from our web credibility test case that we previously introduced. We are very pleased with the results as they seem to be in line with previous findings on web credibility by experts in the field. The findings of this test case support the assumption that different aspects on a website can either increase or decrease it’s perceived web credibility.

Figure 1 – heatmap showing elements that were perceived to increase the website’s credibility

Figure 1 – heatmap showing elements that were perceived to increase the website’s credibility

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Help us to unravel credibility on web pages Demo UX Cases

Help us to unravel credibility on web pages

Credibility in many cases is the most important driver for conversions. Recently we’ve been experimenting with new tasks to determine factors that influence credibility on webpages. A demo case with Mint helped us to determine how people react to questions about the credibility of a webpage. Based on this pilot we’ve set up another study to measure drivers for credibility on six other websites.

Test introduction - Click to participate (3 minutes)

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User Experience diagram Announcements

User Experience diagram

User Experience diagram, originally uploaded by Paul Veugen.

User Experience is more than only usability. The above image is based on Peter Morville’s UX honeycomb and illustrates six basic elements of user experience. These six elements are divided into an inner & outer circle. Desirable, credible, & valuable are more intrinsic values. Findable, Accessible, & Usable are more extrinsic. These elements can be used as a guideline for testing.