Remote usability: a comparison of online services

Paul Veugen | July 17th, 2009

The following table shows a selection of currently available webtools for remote usability testing and their features. Most of these services offer ways to analyze the behaviour of users. Usabilla provides valuable insights by collecting (visual) feedback.


3 Comments »

3 Responses to “Remote usability: a comparison of online services”

  1. Kaelig Says:
    July 24th, 2009 at 9:42 am

    Thanks for the table.

    What do you mean by “Qualitative / quantitative”?

    I don’t get “Qualitative” in this context.

    Where I work we user crazyegg, what should make us switch to a “qualitative” solution?

    Thank you for explaining me :)

  2. John Says:
    July 24th, 2009 at 2:25 pm

    What about UserZoom and Webeffective?

  3. Paul Says:
    July 24th, 2009 at 5:44 pm

    @Kaelig
    Quantitative: Focus on statistics and user behaviour. CrazyEgg for example shows you insights in the behaviour of your visitors (How do they visit your site). Qualitative methods focus on gaining insights in the attitude of your users (Why do they visit your site and what do they think about your site?).

    Gaining insights in the ‘Why’ can help you to make decisions on improving designs or gives direction in an early stage when you design new solutions.

    @John
    Didn’t know about those two. Do you have experience with both services?