Interview With Nate Bolt, Research Manager At Facebook
Customer-Centricity | Industry Savvy

Interview With Nate Bolt, Research Manager At Facebook

on / by Tomer Sharon

This is a short conversation I held with Nate Bolt, a Research Manager on the Facebook design team. Nate is the former founder and CEO of Bolt | Peters and an adjunct professor at SVA’s iXD program. He wrote the freaking book about Remote Research, created ethnio, 1197, and that one airplane time lapse.

Nate and I talked about why UX research sometimes gets ignored, how remote research can help get better buy-in for UX projects and how to deal with people who disregard qualitative research. I shared a cool trick for solving the “5 users are not enough” problem for usability testing and Nate talked about getting emotional during conversations with UX stakeholders. We finished our little conversation talking about effective deliverables (hint: none), UX research for startups, and Nate’s least favorite question to ask users.

I’d love to get your feedback.

Article by

Tomer Sharon

Tomer is a Senior User Experience Researcher at Google Search in New York City and author of the book, It's Our Research: Getting stakeholder buy-in for user experience research projects (2012). He founded and led UPA Israel and is a mentor at Google's Campus TLV, a program including UX learning, collaboration, and mentorship for Israeli startups. He speaks at conferences and professional events, is a published author of articles and papers, and a past editorial board member for UXPA’s UX Magazine. Tomer holds a master’s degree in Human Factors in Information Design from Bentley University. He is @tsharon on Twitter.

Share your thoughts

  • Guys, thank you so much for these great insights, I really enjoyed watching your conversation.

    Let me just add one thing. Nate mentions Usabilla as a remonte user testing tool. However, he only talks about Usabilla Survey, which is a tool for visual online surveys.

    He also sais: “Finding people remotely that have an attachment both in that moment and in general to whatever it is you are testing can be very powerful.”

    For this exact reason, we built Usabilla Live. with Usabilla Live, your website visitors can give real-time feedback in a fun and easy way, the moment they engage with your site. No influencing factors, but instead you get relevant, context-sensitive, and emotional feedback from real users.

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