I had the privilege of visiting Jared Spool at his North Andover, Massachusetts office and interview him about getting buy-in for UX research. The challenge of getting buy-in for research takes form in two ways: one, when stakeholders refuse to sponsor research to
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The seeds for this interview were planted when Giff Constable, a Managing Director at Neo NYC and a co-organizer of the Lean Startup meetup in New York, witnessed a heated online discussion I have had with UX practitioners. We argued
When I recently visited Adaptive Path in San Francisco, I sat down with Jesse James Garrett, co-founder and Chief Creative Officer, AKA author of the great book, The Elements of User Experience. We talked about getting buy-in for UX research.
I recently had the pleasure of sitting down with Josh Seiden, Managing Director at Neo and co-author of Lean UX: Applying Lean Principles to Improve User Experience (2013). Josh focuses on building bridges between startups and the UX discipline. His approach
Steve Portigal is a principal at Portigal Consulting and an author of the book Interviewing Users (Rosenfeld Media, 2013). Steve and I talked about why it is so hard for people to do user research and how startups should approach it.
When you examine people in context, synthesize their stories, and apply the results to solve a business or design problem (as my friend Steve Portigal defines it), you are conducting something people call ethnography, design research, user research, contextual inquiry,
Steve Krug is known for authoring two best-selling books about usability: Don’t Make Me Think and Rocket Surgery Made Easy. Steve and I met at the Design and Usability Center at Bentley University in Waltham, MA, USA, and talked about why
Usability testing. Some people love it, some hate it, many don’t get it. Personally, I think they are the best thing anyone can do to learn from their users. In the same time, they are emotionally exhausting for moderators. Here
This is a short conversation I held with Nate Bolt, a Research Manager on the Facebook design team. Nate is the former founder and CEO of Bolt | Peters and an adjunct professor at SVA’s iXD program. He wrote the