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Theory
In times of constant technological advancements, high competition, and fast development cycles, time is getting short for extensive user research. Most companies today lack both time and resources for comprehensive in-person user testing. Which used to be the state of the art, is now getting out of style.
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Design
We love to get entertained. That’s why we like going to the movies, listening to cabaret shows, or visiting concerts. If we had a choice, our entire lives would be focussed much more on enjoyment, rather than dealing with all the serious stuff. Online we are no different. Sure, most of the time, we have a goal and probably some virtual time frame for reaching it. But what we really want is to have fun and to enjoy ourselves — of course while solving all our problems on the side.
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Case Studies
- With Usabilla Live, we change how people perceive our company. Quick fixes make our website more user-friendly and ultimately our customers become more happy.
– Chantal van Kruijsdijk, Internet Marketeer at DELA
Design
Who says you have to be a creative company to have a creative website? Sure, design firms and creative agencies are expected to have a representative digital appearance. But there are plenty of non-digital and non-creative businesses out there with very creatives websites — so creative that we decided to bring some of them together for your inspiration.
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Theory
The approach to user research has shifted quite a lot lately. Traditional in-person usability testing used to the be ultimate technique to understand how users go about using a product or service. There is no denying that this kind of research is comprehensive and — if conducted well — also very valuable. However, it is also a fact that in-person user testing takes a lot of time, manpower, and money — in other words resources that many companies don’t have.
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Links
Time flies. We just celebrated the start of a new year and already one month has passed. However, we are happy to see that the UX community doesn’t sleep either, providing us with great new articles and interesting insights. Like we started last year, we want to continue to share some of our most favorite articles on UX with you this year.
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Theory
When optimizing your website for more conversion, there are several factors that matter. Some things, such as the usability and accessibility of your content, can easily be tested and optimized before your site goes live. Then, after launch, there are lots of things that you can measure, such as where people come from, what pages they look at, how long they visit, or where they decide to leave you site.
These insights can be quite interesting and they can certainly help you improve your conversion — if you know how to interpret them. In order to take specific action on any analytical data, you need to understand why people act the way they do on your site. What are their goals? What is their motivation? Why do they leave without making a purchase?
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Announcements
Last summer, we introduced our latest product Usabilla Live – a tool that allows you to gather real-time user feedback on your live website. We are excited to see that the tool has been met with enthusiasm by marketers, designers, usability & UX practitioners. We were able to overcome the common challenges of remote user research with live, visual, and most of all qualitative user feedback.
Now, it’s time for the next big step. Context-sensitive live feedback is great. It also inspired us to look into new ways to gather even more specific and targeted user feedback. After listening to the ideas and wishes of our customers, and countless hours of conceptual work, wireframing, and programming, we are happy to announce the release of an awesome new feature: Usabilla Live Campaigns.
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Design
The web of 2013 is complex and ever-growing. In January, there were already 13.81 billion indexed web pages worldwide. That makes 13,810,000,000 web pages — which is a lot. But not only the number of websites has skyrocketed, they have also become a lot more complex. New technologies allow for new trends. New trends result in new standards. New standards create rising expectations among users.
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Design
In July 2012, there were already 6 Billion mobile subscribers worldwide. That’s 87% of the entire world’s population. In December 2012, the mobile share of web traffic across the world was 14.55% compared to 8.04% a year before. In the US, 25% of all web traffic comes from mobile-only users, while in developing countries like Egypt these numbers go up to 70%. If the growth rate continues like that, we can expect mobile internet to take over desktop internet usage by 2014.
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