Author Archives: Jeffrey vd Dungen Bille

Jeffrey vd Dungen Bille

Jeffrey is an enthusiastic guy, who is very interested in usability and user experience. He loves to share his insights through blog posts, his own blog and on Twitter. Follow the author on Twitter
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The Power Of An Educated Customer Support Center

This is a guest post by Jeffrey van den Dungen Bille.

When you read the Usabilla blog, there is no need in saying that UX is all about touch points. Neither do I need to tell you that your support center is a very important point of contact for your customers. Too bad that support centers are often overlooked, leaving aside the potential they bear for improving the user experience.
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How Personality Types Can Boost Your Conversion

When we create websites we often discuss different techniques that we work with. What is possible within the boundaries of a chosen tool and what isn’t? More often these concerns make place for something else: User Centered Design (UCD). The people who use a site become the primary concern. A fair idea, because a site needs to be interesting, intuitive and relevant for its audience.

Each audience has a different goal on your website. Besides these different goals, each individual visitor also has his own preferences. Preferences that cannot be changed because they define who we are and how we think and act. There are many different routes people can take on a website, which are based on these preferences.
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